Frequently Asked Questions

Everything you need to know about your GenTeal experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout if you need your items sooner.

What is your return and exchange policy?

We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Return shipping is free for all domestic exchanges.

How do I ensure I select the correct size?

Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the best fit.

What payment methods do you accept?

GenTeal accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Affirm.

How should I care for my GenTeal apparel?

To maintain the quality of our performance fabrics, we recommend machine washing cold with like colors and tumble drying on low. Avoid using fabric softeners or bleach.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.